We want you to be happy with your Found purchase. If for any reason you are not, please email us at firstname.lastname@example.org let us know what you would like to return and request a return authorization.
Items may be returned within 14 days of your purchase. They must be unused and in their original condition. Custom orders, furniture, artwork, books, lighting, apothecary and sale items are final sale.
Once we have confirmed your return via email, mail the item to us at Found Design Studio; 165 Main Street, Essex, MA, 01929. Please include your name, billing address, and the name and address of the person who purchased it if it was a gift. Please include the original packing slip.
Shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products. Please allow 7 days for your return to be processed.
Once we receive the package, we will promptly issue a refund in accordance with this policy.